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Lolly & Kin Privacy Policy

 

We will only ever use your data to improve our customer service and business practice. We will not sell your data and will only hold the minimum amount possible.

 

This “Privacy Policy” describes how your personal information is collected, used, and shared when you visit or make a purchase from Lolly & Kin Ltd. (the “Site”). You should check this page from time to time to ensure that you are happy with any changes. This Policy was last updated on 30th October 2019.

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How do we use your personal information?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, email address, and phone number). We refer to this information as “Order Information”. We use the “Order Information” that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

 

Additionally, we use this “Order Information” to:
•    Communicate with you;
•    Screen our orders for potential risk or fraud; and
•    When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or once you are a customer, we will always provide with opportunities to opt out of further communications.

 

Storing and using your data

Our Site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

 

Behavioural advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags and cookies, as well as specific services offered by social media networks, such as Facebook Custom Audience services.  

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymou

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

This website is intended for use of persons ages over 18. If you suspect we have collected information of a person aged under 18 please contact us and we will take all actions necessary to remove these data.

 

External links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Contact Us

For more information about our policy or if you would like to make a complaint, please contact us by e-mail at ceri@lollyandkin or by mail using the address below:

Lolly & Kin Ltd

46 Lakeside Road

London N13 4PR